Returns and Refunds
Lavradores de Feitoria recognizes all its customers the right to terminate contracts entered into with it, allowing them to return, within a period of 14 (fourteen) days, products purchased under the Portuguese legal regime for distance and off-premises contracts (Decree-Law No. 24/2014, of February 14, amended by Law No. 47/2014, of July 28 and by Decree-Law No. 78/2018 of October 15).
For exchanges or returns, the customer is requested to contact Lavradores de Feitoria via email winetourism@lavradoresdefeitoria.pt indicating the order number or the document that accompanied it, taking into account the conditions described below in the following topics:
1. a) To return an order, the product must be in perfect condition and, if applicable, with its original packaging, accessories or promotional offers included, and accompanied by proof of purchase or invoice.
2. b) The return of defective products and incorrect shipments will be permitted, with Lavradores de Feitoria being responsible for shipping and collection costs whenever the customer reports this circumstance within 14 (fourteen) days from the date of receipt of the product.
3. c) Once the goods have been received at our facilities and after validating their condition, the amount will be refunded in accordance with the payment method used by the customer, or another solution previously agreed with the customer.
Lavradores de Feitoria assumes responsibility for defects in the origin or raw material of the purchased product and if this is confirmed by the specialized team at Lavradores de Feitoria, the product will be exchanged or returned at no cost to the customer.
Lavradores de Feitoria will not accept the return of the product after it has been used, or if it has been altered or modified.
Lavradores de Feitoria is not responsible for deficiencies resulting from incorrect use, negligence, poor storage conditions or force majeure.
For exchanges or returns, the customer is requested to contact Lavradores de Feitoria via email winetourism@lavradoresdefeitoria.pt indicating the order number or the document that accompanied it, taking into account the conditions described below in the following topics:
1. a) To return an order, the product must be in perfect condition and, if applicable, with its original packaging, accessories or promotional offers included, and accompanied by proof of purchase or invoice.
2. b) The return of defective products and incorrect shipments will be permitted, with Lavradores de Feitoria being responsible for shipping and collection costs whenever the customer reports this circumstance within 14 (fourteen) days from the date of receipt of the product.
3. c) Once the goods have been received at our facilities and after validating their condition, the amount will be refunded in accordance with the payment method used by the customer, or another solution previously agreed with the customer.
Lavradores de Feitoria assumes responsibility for defects in the origin or raw material of the purchased product and if this is confirmed by the specialized team at Lavradores de Feitoria, the product will be exchanged or returned at no cost to the customer.
Lavradores de Feitoria will not accept the return of the product after it has been used, or if it has been altered or modified.
Lavradores de Feitoria is not responsible for deficiencies resulting from incorrect use, negligence, poor storage conditions or force majeure.